Centurion residents may deal with City of Tshwane, Eskom, estate infrastructure or a private installation depending on the exact property. An area-wide statement is not enough to classify one address.
Start with the supplier record and the outage footprint, then decide whether the fault belongs with the utility, estate management or a private electrician.
01
Check the area, estate and private installation separately
If streetlights, neighbours and common areas are off, log the wider fault. If an estate is energised but one unit is not, check the private and common-property boundaries with management.
Do not open kiosks, meters or boards owned by the utility or estate.
- Supplier and account reference.
- Exact property and estate.
- Areas affected and first noticed time.
- Official ticket reference.
- Changes after restoration.
02
Use the official Tshwane or Eskom route
Log through the current official channel for the entity on the account. Keep the reference and avoid duplicate reports that contain conflicting information.
Where an estate controls shared distribution, report to its authorised management contact as well.
- City of Tshwane electricity information — Official City of Tshwane electricity and outage guidance.
- MyEskom Customer App — Official Eskom customer self-service information.
- Eskom customer telephony system — Official Eskom outage and customer-service channels.
03
Arrange private testing after the network is excluded
A single-property outage, persistent tripping or damage after restoration may require private electrical testing.
Give the electrician the utility and estate references so the visit does not repeat avoidable checks.
- Electrician in Centurion — Local Wesslink electrical service and property guidance.
- Contact Wesslink — Send the address, property type and the symptoms or work required.
04
Use the outage footprint to route the problem correctly
Check whether streetlights, neighbouring units, common areas and other phases are affected. A whole street or estate points in a different direction from one unit, one outbuilding or one group of circuits.
Log the fault with the responsible supplier and keep the reference. If the wider supply returns but the property remains off, note any tripping, odour, heat or visible damage and arrange private assessment where appropriate.
- Exact address and supply-account reference.
- When the outage began.
- Whether neighbours and common areas are affected.
- Whether the meter has power or shows an error.
- The official fault reference and any restoration notice.
05
Restore loads in a controlled way
Supply can return without notice. Avoid immediately switching every large load on at once, and follow the manufacturer’s operating procedure for generators, inverters and sensitive equipment.
If protection trips, equipment smells burnt or only part of the property returns, stop repeated resetting and obtain appropriate assistance.
FAQ
Questions readers also ask
Who supplies electricity in Centurion?
The responsible entity varies by property. Confirm it from the electricity account and meter records.
Should I report an estate outage to Tshwane?
If the incoming municipal supply is affected, an official municipal report may be required; also notify estate management because shared infrastructure can be involved.
When should an electrician inspect after restoration?
When only the property remains off, protection trips, or there are signs of damage, heat or odour.
