When requesting an electric fence compliance certificate, explain the intended use of the document and the history you know. The inspector must assess the relevant installation, with necessary corrections addressed. A document mismatch and a technical defect are different issues, so keep both on the discussion list without assuming one automatically resolves the other.
If an electric fence installation has changed since the previous certificate, identify those changes as clearly as possible. For a current symptom, provide the message and timing for electric fence fault finding. There is no need to invent an installation date, equipment model or cause to make a booking; accurate unknowns are more helpful than a confident but incorrect description.